When an account has been deemed inactive (no trading activity) for a period of 6 months, we will apply an inactivity fee of 5 EUR/ USD/ GBP.
In case of no trading activity, or if any form of abuse is found relating to the reimbursement policy, fxdreamtrade Forex Trading reserves the right to reclaim any reimbursement fees. If you request to withdraw your funds after no trading activity, fxdreamtrade Forex Trading reserves the right to charge you the equivalent amount of any banking fees incurred, or 3% of the total withdrawal amount.
Deposits are processed instantly in case there is no need for additional verification. fxdreamtrade Forex Trading is not liable for any transfer delays you may experience due to a disruption of service in the system of the payment processor.
All Back office transfers are processed during standard business hours, i.e. 06:00-20:00 GMT +2 (GMT+3 during DST), Mon-Fri and Sunday 09:00 - 18:00 GMT+2 (GMT+3 DST).
Please note that some issuing banks may not allow credit/debit card deposits. If impacted, please choose another option or contact your Account Service Manager for assistance.
For information about transfers between your trading accounts please visit our Internal Transfers page.